January 10, 2008I Already Hate AT&TI finally managed to connect to the Internet in our new place at Berkeley and what better way to celebrate this than to rant about the company that got me online. The installation process leaves me with a feeling that AT&T have carefully thought about the different types of customers that might order its service and made sure that the installation process annoys every market segment. You think you are a computer nerd who can set it up by yourself? We didn't think so: here is a CD that you'll guide you through the process one slow step at a time. You won't be able to connect without it. Oh, you are the type who actually want to be walked through step by step? Well, we'll include just enough faulty equipment that our installation instructions won't work. So, you'll have to figure it out on your own, but we won't tell you how. BTW, you think you are so smart that you can tell apart a phone cable and an Ethernet cable? Guess what, we made sure to refer to the phone cable as the "gray data cable." And in case you are the type who likes to have things identified by colors, we made sure that the "gray data cable" is actually green! Oh, your installation process didn't work? Just call us and someone who doesn't speak English will be happy to assist you. But guess what, among the faulty equipment we supplied you with is a full set of faulty phone filters - just to make sure that you can't use your phone and your DSL modem at the same time. So, think again, maybe trial and error is the way to go. Oh, and now that we've convinced you that we are an incompetent bunch, give us the administrator password to your computer. We want to install a few things. Don't worry, we won't screw it up.  Filed under: USA 2007 Comments |
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